Privacy Policy


Last Updated: August 04, 2025

Fixa Limited (“Fixa”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect personal data through our platform, which includes the:

Super Admin Web App

  • Tenant Web App

  • Tenant Mobile App

  • USSD Application

By using our services, you agree to this Privacy Policy.

1. Scope

  1. This policy applies to:

    • Fixa’s internal teams (Super Admin App Users)

    • Employer teams such as HR and finance users (Tenant Web App Users)

    • Field/site managers (Tenant Mobile App Users)

    • Employees accessing payslips or financial services (via USSD App Users)

2. Information We Collect

2.1 Personal Information
  • Name, contact info, national ID/passport

  • Bank or Mobile Money details

  • Work info: shifts, productivity, attendance logs

  • Onboarding info and emergency contact details

2.2 Sensitive Data
  • Tax ID, financial info

  • Background checks, employment records

  • Health-related claims (where applicable)

2.3 Technical & Usage Data
  • Device identifiers, OS version, crash logs
  • IoT device connection metadata (e.g., Bluetooth scales)

  • Location (if permitted), in-app activity logs

3. How We Use Your Data

We process data to:

  • Provide workforce, payroll, and HR services

  • Enable employee onboarding and attendance tracking

  • Connect with IoT devices

  • Fulfill legal obligations

  • Monitor, analyze, and improve performance

4. Data Sharing

We may share data with:

  • Employers and authorized business partners

  • Service providers (e.g., analytics, hosting)

  • Government/regulatory bodies when required by law

  • In case of business acquisition or restructuring

We do not sell personal data.

5. Data Storage & International Transfers

Data is stored securely in Rwanda or with trusted international providers.

  • Transfers outside Rwanda comply with Law No. 058/2021 and only occur under sufficient safeguards.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide services

  • Fulfill legal duties

  • Ensure accurate records

7. Your Rights

You have the right to:

  • Access or correct your data

  • Withdraw consent (may affect service delivery)

  • Request deletion where legally allowed

Contact: info@fixarwanda.com

8. Children’s Privacy

Our services are not directed to users under 13. We do not knowingly collect data from children.

9. Data Security

We employ industry-standard security measures to protect your data. While no system is completely secure, we continually assess and upgrade our security posture.

10. Third-Party Services & Links

Our platform may link to third-party services. We are not responsible for their privacy practices. Please review their policies separately.

11. Compliance with Rwandan Data Protection Law

Fixa Limited is a registered Data Controller with the Rwanda National Cyber Security Authority under the Law No. 058/2021 of 13/10/2021.

  • Registration Number: 001/0582/1023

  • Issued On: 04 October 2023

  • Valid Until: 04 October 2025

This confirms our legal authority to collect, process, and determine the means of personal data processing within Rwanda. We operate under the guidance and compliance obligations of the Data Protection and Privacy Office.

12. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website or within the app. Continued use after changes constitutes acceptance.

13. Contact Us

📍 Fixa Ltd, KN 78 St Norrsken Kigali House

📧 info@fixarwanda.com

📞 +250791345258