Privacy Policy
Last Updated: August 04, 20251. Introduction
Fixa Limited (“Fixa”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect personal data through our platform, which includes the:
Super Admin Web App
Tenant Web App
Tenant Mobile App
USSD Application
By using our services, you agree to this Privacy Policy.
1. Scope
This policy applies to:
Fixa’s internal teams (Super Admin App Users)
Employer teams such as HR and finance users (Tenant Web App Users)
Field/site managers (Tenant Mobile App Users)
Employees accessing payslips or financial services (via USSD App Users)
2. Information We Collect
2.1 Personal Information
Name, contact info, national ID/passport
Bank or Mobile Money details
Work info: shifts, productivity, attendance logs
Onboarding info and emergency contact details
2.2 Sensitive Data
Tax ID, financial info
Background checks, employment records
Health-related claims (where applicable)
2.3 Technical & Usage Data
Device identifiers, OS version, crash logs
IoT device connection metadata (e.g., Bluetooth scales)
Location (if permitted), in-app activity logs
3. How We Use Your Data
We process data to:
Provide workforce, payroll, and HR services
Enable employee onboarding and attendance tracking
Connect with IoT devices
Fulfill legal obligations
Monitor, analyze, and improve performance
4. Data Sharing
We may share data with:
Employers and authorized business partners
Service providers (e.g., analytics, hosting)
Government/regulatory bodies when required by law
In case of business acquisition or restructuring
We do not sell personal data.
5. Data Storage & International Transfers
Data is stored securely in Rwanda or with trusted international providers.
Transfers outside Rwanda comply with Law No. 058/2021 and only occur under sufficient safeguards.
6. Data Retention
We retain personal data only as long as necessary to:
Provide services
Fulfill legal duties
Ensure accurate records
7. Your Rights
You have the right to:
Access or correct your data
Withdraw consent (may affect service delivery)
Request deletion where legally allowed
Contact: info@fixarwanda.com
8. Children’s Privacy
Our services are not directed to users under 13. We do not knowingly collect data from children.
9. Data Security
We employ industry-standard security measures to protect your data. While no system is completely secure, we continually assess and upgrade our security posture.
10. Third-Party Services & Links
Our platform may link to third-party services. We are not responsible for their privacy practices. Please review their policies separately.
11. Compliance with Rwandan Data Protection Law
Fixa Limited is a registered Data Controller with the Rwanda National Cyber Security Authority under the Law No. 058/2021 of 13/10/2021.
Registration Number: 001/0582/1023
Issued On: 04 October 2023
Valid Until: 04 October 2025
This confirms our legal authority to collect, process, and determine the means of personal data processing within Rwanda. We operate under the guidance and compliance obligations of the Data Protection and Privacy Office.
12. Updates to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on our website or within the app. Continued use after changes constitutes acceptance.
13. Contact Us
📍 Fixa Ltd, KN 78 St Norrsken Kigali House
📞 +250791345258